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Port Configuration Test The latest software version available for your high-definition TiVo box (Series3 and later) includes a port configuration test that checks for blocked ports. To run this test, follow the instructions below.
- Verify that the ports and IP addresses on your network are configured correctly. Navigate to the port configuration test screen by going to the appropriate menu path:
For devices on TiVo Experience 4 (Software Version: 21.X.)
| TiVo Device | Menu path from HOME |
| BOLT Series, Roamio Series & TiVo Minis | MENU > SETTINGS > NETWORK TROUBLESHOOTING |
For devices on TiVo Experience 3 (Software Version: 20.X. or earlier)
| TiVo Device | Menu path from TiVo Central |
| BOLT Series, Roamio Series & TiVo Minis | Settings & Messages > Network Settings > View network diagnostics |
Premieres
& earlier DVRs | Messages & Settings > Settings > Phone & Network > View network diagnostics > Port configuration test |
- The Network Diagnostics screen shows the TCP port test on the third line. You should also see the status of the test, either "Testing," "Succeeded," or "Failed."
- If you want to see more details about the result of the test, highlight and select View TCP port test details.
| If the TCP port test fails | If the TCP port test succeeds |
| Select View TCP port test details to see which port(s) you need to open on your router or firewall. Contact your router manufacturer for instructions if you need help. | But you are still unable to communicate with the TiVo service or another TiVo device, contact your Internet service provider to make sure they are not blocking ports or IP address. |
Troubleshooting Port Issues (Series 2 & Series 1 DVRs)If your TiVo DVR is having issues connecting to your home network, use one of the following procedures to check if required ports or IP addresses are blocked.
Note: Troubleshooting port issues may require contacting your Internet Service Provider (ISP) and/or the manuracturers of your networking equipment and software.
- Make sure that ports 80 and 8080 (for outbound traffic) are not being blocked by your router, firewall, or Internet Service Provider (ISP).
- Verify that the following IP addresses are not being blocked by your router, firewall or Internet Service Provider (ISP):
- 208.73.180.0 through 208.73.183.255
- 204.176.49.0 through 204.176.49.127
- 206.112.115.0 through 206.112.115.255
- If the ports and IP addresses are configured properly on the router and firewall, but your TiVo box is unable to communicate with the TiVo service or another TiVo box, some ports or addresses may be blocked by your Internet Service Provider (ISP). Contact your ISP for assistance.
Outbound Ports That Must Be OpenTiVo set top boxes and TiVo Desktop software must be able to access the TiVo service to enable features, access content, and perform updates. The TiVo service must be reachable over the internet from your home network via the following ports (OUTBOUND):
Access your router from your computer and ensure the outbound ports listed below are open. See the user guide for your router if you need assistance.
| TCP Ports |
| TCP port 80 | TCP port 7287 | TCP port 8079 |
| TCP port 443 | TCP port 7288 | TCP port 8081 |
| TCP port 5223 | TCP port 8078 | TCP port 8181 |
Unrestricted Ports Within Your Network For internal network communication between multiple TiVo boxes, TiVo Desktop software, and other TiVo applications, the ports listed below should be unrestricted within your home network.
Access your router from your computer and ensure the ports listed below are unrestricted on your network. See the user guide for your router if you need assistance.
| TCP Ports |
| TCP port 37 | TCP port 5222 | TCP ports 8080-8089 |
| TCP port 80 | TCP port 5223 | TCP port 8101 |
| TCP port 443 | TCP port 5254 | TCP port 8102 |
| TCP port 1413 | TCP port 5354 | TCP port 8181 |
| TCP port 2190 | TCP ports 7287-7297 | TCP port 8200 |
| TCP port 4430 | TCP port 8000 | TCP port 31339 |
| UDP Ports |
| UDP port 37 | UDP port 123 | UDP port 2190 | UDP port 5353 |
| Macintosh computers and TiVo Desktop |
| In addition to the ports listed above, TiVo Desktop for Macintosh computers requires at least one of the following TCP ports to be open for unrestricted communication within your local network (behind your firewall): |
| TCP port 8101 | TCP port 8102 | TCP port 8200 |
Software-based FirewallsIf you have a software-based firewall such as Black Ice, Norton Internet Security, or McAfee Personal Firewall installed on your PC, it may be necessary to adjust your settings to allow the TiVo server to broadcast the TiVo Desktop beacon signal to your TiVo box.
For more information on configuring your firewall, refer to the documentation provided by the firewall manufacturer. If you are using the Microsoft Windows XP Built-In Firewall, your ports will be configured automatically during the installation of TiVo Desktop.
Note: If you configured more than one subnet on your home network, make sure all your TiVo boxes are on the same subnet. TiVo boxes cannot communicate through TiVo Desktop and Multi-Room Viewing unless they are on the same network and subnet.
